Welcome to distinctivecoutured.com. The following shipping terms are designed to help you understand our shipping policies and procedures. Please read these terms carefully before placing an order to ensure that you are fully aware of our shipping services.
Shipping Areas We currently only offer shipping services to [country/region]. For international orders, please contact our customer support team for more information.
Processing Time Order Processing Time: Once we receive your order, we will process it as quickly as possible. Generally, it takes 1-2 business days for an order to be processed. During peak periods (such as holidays) or special circumstances, processing time may be longer. Shipping Time: Once your order is processed, we will arrange for it to be shipped. Shipping time will vary depending on the shipping method. Shipping Methods and Costs Shipping Methods: We offer a variety of shipping methods, including standard shipping, expedited shipping, and next-day delivery (depending on the region). Specific shipping options will be provided at checkout. Shipping Costs: Shipping costs will be calculated based on your order amount, weight, destination, and selected shipping method. You will be able to view detailed information about shipping costs at checkout. Order Tracking Tracking Information: Once your order is shipped, we will provide you with a tracking number and link via email so that you can track the status of your order in real time. You can check the latest status of your order through our [Order Tracking Page]. Delivery Time Estimated Delivery Time: Delivery time varies by shipping method and destination. Generally, standard shipping takes 3-7 business days, expedited shipping is usually 2-3 business days, and next-day delivery service is subject to specific circumstances. Please note that the estimated delivery time does not include processing time. Delays: Although we try our best to ship on time, the actual delivery time may vary due to weather, shipping company delays or other uncontrollable factors. We are not responsible for delivery delays caused by shipping company delays or other reasons beyond our control. Delivery Issues Non-delivery: If your order is not delivered within the estimated delivery time, please contact us through our customer support team and we will assist you in inquiries and resolutions. Damaged or Lost: If the package you received is damaged or lost during transportation, please contact us within 48 hours of receiving the package and provide relevant photos and order information. We will investigate and assist you in resolving the issue. Address Information Address Accuracy: Please provide an accurate shipping address when placing an order. We are not responsible for shipping issues caused by inaccurate or incomplete address information. If you discover an address error, please contact us as soon as possible so that we can correct it before your order is processed. Address Changes: We are unable to change the shipping address once an order has entered the processing or shipment stage. If you need to modify your address, please contact us as soon as possible after placing your order. Return and Exchange Shipping Return and Exchange Policy: If you need to return or exchange an item, please refer to our [Return and Exchange Policy], which details the conditions and procedures for returns and exchanges. Please note that shipping costs for returns and exchanges are usually borne by the customer unless the return or exchange is due to our error. Customer Support If you have any questions about shipping terms or need further assistance, please contact us at the following:
Address: 737 MONKTON RD MONKTON, MD, 21111
Email: nicolesmith@distinctivecoutured.com
Phone: +1 3019699419
Thank you for choosing distinctivecoutured.com. We are committed to providing efficient shipping services to ensure you receive your order as quickly as possible.
