Welcome to distinctivecoutured.com. We want you to be happy with your purchase. If you need a refund, please read the following refund terms carefully. They outline our refund policy and procedures.
Refund Policy Refund Terms: If you are not satisfied with your purchase, you may request a refund within [30 days] of receiving your purchase. Items must be unused, unwashed, and with original tags and packaging. Some items may not be eligible for the refund policy, such as custom-made items or special promotional items. Refund Methods: Refunds will be made to the original form of payment. If you paid by credit card, the refund will be made to the original credit card account. For other payment methods, please contact our customer support team for details. Request a Refund Refund Request: To request a refund, please contact our customer support team at: Email: nicolesmith@distinctivecoutured.com Phone: +1 3019699419 Live Chat: Visit our website to use the live chat feature for instant communication. Refund Request Information: When requesting a refund, please provide your order number, purchase date, item information, and reason for the refund. We may ask you to provide photos of the item or other information to process your request. Refund Processing Processing Time: Once we receive your refund request and the returned item, we will process your refund within [7-10 business days]. Refund processing time may vary depending on the payment method. Return Shipping Costs: Return shipping costs for refund requests are usually borne by the customer, unless the return is due to an error or damaged item. In this case, we will cover the return shipping costs. Refund Exclusions The following situations are generally not subject to the refund policy:
Used items: Items must be in unused and unwashed condition. Used items are generally not accepted for refund. Customized items: Customized or personalized items (such as custom sizes, printed or embroidered items) are generally not accepted for refund unless the item is defective or wrong. Promotional items: The refund policy for special promotional items or clearance items may be different. Please check the relevant instructions at the time of purchase. Refund Rejection We reserve the right to reject refund requests, especially in the following situations:
Not eligible for refund: If the item does not meet the refund conditions, we will not be able to process the refund request. We will notify you of the outcome of your refund request by email and explain the reason for the rejection. Late Requests: Requests made after the refund request time limit (usually 30 days after receiving the item) may be rejected. Return Policy Return and Exchange Process: For returns and exchanges, please refer to our [Return and Exchange Policy], which details the conditions and procedures for returns and exchanges. Refunds are usually made after receiving the returned item. Contact Us If you have any questions about the refund terms or need further assistance, please contact us at the following: Address: 737 MONKTON RD MONKTON, MD, 21111
Email: nicolesmith@distinctivecoutured.com
Phone: +1 3019699419
Thank you for choosing distinctivecoutured.com. We are committed to ensuring that your shopping experience is pleasant, and if you have any questions about your product, please feel free to contact us.
